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 Known Issues

 
DescriptionFilterWork AroundFilter
In Progress8/20/2013
  
If a student needs to share their LearnOnline Collection Portfolio with a professor, they must open a service request at TechHelp to let an Administrator know. If not, the professor will not be able to access uploaded files.
If a student needs to share their LearnOnline Collection Portfolio with a professor, they must open a service request at TechHelp to let an Administrator know. If not, the professor will not be able to access uploaded files. Go to https://techhelp.towson.edu/ Select Student or Employee from the first dropdown menu, Select Blackboard from the second dropdown menu, Select any Other from the third dropdown button, Enter your username, the portfolio title, and the name of the person who needs to access in the Details area, Click the Save button towards the lower-right
In Progress8/21/2013
  
During the summer semester, some professors experienced their Inline Grading comments disappearing. We have not been able to reproduce the issue at this time.
Blackboard Inc is working with Crocodoc to identify and resolve this issue. To download an annotated pdf of your inline grading comments, click the down-arrow/document button to the right of the Comment button at the top of the document preview on the Attempt screen.
Resolved8/30/2013
  
New student accounts are not able to be created at this time.
There is no work around at this time. We are working with Blackboard Inc to resolve the issue with new accounts. Update as of 8/30/2013 10pm - All feed files are now processing. All open Service Requests have been responded to.
Resolved9/16/2013
  
Currently, including a web link URL in the Instructions text box for an Assignmen produces an error message. We are working with Blackboard Inc to resolve this issue. ***Update: This issue has been resolved. If you encounter any issue with this or anything else, please open a service request at the website https://techhelp.towson.edu
To circumvent the error, paste the URL in but don't use the Link button to make it clickable. Students will have to copy/paste the link.
Resolved9/25/2013
  
At this time, groups are not able to be deleted. New groups can still be added, edited and accessed by those that are members. ***Update: This issue has been resolved.
There is no work around at this time; we are working with Blackbaord Inc to resolve the issue.
Resolved11/19/2013
  
Sending emails through Blackboard (Announcements, Send Email, etc) is not currenlty working. We have contacted Bb regarding the issue. ***Update: This issue has been resolved. Please contact Blackboard Support at http://TechHelp.towson.edu if you encounter this issue or have any questions.
Send an email to your course id@towson.edu. For example: 1134CHEM235002@towson.edu. If you have a combo course, send the email separately to each section.
In Progress2/19/2014
  
Users who attempt to access the system with Internet Explorer 11 will receive the message, "Internet Explorer 11 has stopped working."
Use Firefox, Chrome, or Safari to access Blackboard.