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 Known Issues

 
DescriptionFilterWork AroundFilter
Resolved8/20/2013
  
If a student needs to share their LearnOnline Collection Portfolio with a professor, they must open a service request at TechHelp to let an Administrator know. If not, the professor will not be able to access uploaded files. ****Update: With the newly designed portfolio interface, this is no longer an issue.
If a student needs to share their LearnOnline Collection Portfolio with a professor, they must open a service request at TechHelp to let an Administrator know. If not, the professor will not be able to access uploaded files. Go to https://techhelp.towson.edu/ Select Student or Employee from the first dropdown menu, Select Blackboard from the second dropdown menu, Select any Other from the third dropdown button, Enter your username, the portfolio title, and the name of the person who needs to access in the Details area, Click the Save button towards the lower-right
Resolved8/21/2013
  
During the summer semester, some professors experienced their Inline Grading comments disappearing. We have not been able to reproduce the issue at this time. ****Update: this issue appears to be resolved. We have not encountered it for a few months.
Blackboard Inc is working with Crocodoc to identify and resolve this issue. To download an annotated pdf of your inline grading comments, click the down-arrow/document button to the right of the Comment button at the top of the document preview on the Attempt screen.
Resolved8/30/2013
  
New student accounts are not able to be created at this time.
There is no work around at this time. We are working with Blackboard Inc to resolve the issue with new accounts. Update as of 8/30/2013 10pm - All feed files are now processing. All open Service Requests have been responded to.
Resolved9/16/2013
  
Currently, including a web link URL in the Instructions text box for an Assignmen produces an error message. We are working with Blackboard Inc to resolve this issue. ***Update: This issue has been resolved. If you encounter any issue with this or anything else, please open a service request at the website https://techhelp.towson.edu
To circumvent the error, paste the URL in but don't use the Link button to make it clickable. Students will have to copy/paste the link.
Resolved9/25/2013
  
At this time, groups are not able to be deleted. New groups can still be added, edited and accessed by those that are members. ***Update: This issue has been resolved.
There is no work around at this time; we are working with Blackbaord Inc to resolve the issue.
Resolved11/19/2013
  
Sending emails through Blackboard (Announcements, Send Email, etc) is not currenlty working. We have contacted Bb regarding the issue. ***Update: This issue has been resolved. Please contact Blackboard Support at http://TechHelp.towson.edu if you encounter this issue or have any questions.
Send an email to your course id@towson.edu. For example: 1134CHEM235002@towson.edu. If you have a combo course, send the email separately to each section.
In Progress2/19/2014
  
Users who attempt to access the system with Internet Explorer 11 will receive the message, "Internet Explorer 11 has stopped working."
Use Firefox, Chrome, or Safari to access Blackboard.
Resolved5/28/2014
  
The Test tool is not currently working. ***Update 5/28/2014: The issue has been resolved, and the test feature is now available.
There is no workaround at this time. We are working with Blackboard Inc engineers to resolve the issue.
Resolved6/3/2014
  
An error message is received when submitting tests on Blackboard. ****Update 6/4/2014: This issue has now been resolved.
There is no workaround at this time, but the test is submitted and graded without an issue. The error is not interfering with the functionality of the tool.
In Progress10/7/2014
  
When using the Chrome browser (still recommended for Windows users along with Firefox), student who finish a test and click the OK button towards the lower-left aren't taken to their test results.
Proceed to Tools > My Grades, click the title of the test, and then click the numeric score. Those using Firefox will not encounter the issue. Safari is still the recommended browser for Mac users.
In Progress11/3/2014
  
Normally when a student does not have an attempt for a graded object (assignment, graded discussion board, etc), their grade can be typed directly in the cell. This function is currenlty broken. We are working with Blackboard engineers to resolve the issue.
To enter the grade in a cell that is not working when clicked on, click the dropdown button towards the right side of the cell, select View Grade Details, select the Manual Override tab, enter their grade, and click Save.
Resolved1/22/2015
  
Faculty are receiving an error message when attempting to edit an item or add an item with a URL in the textbox editor.
Currently there is no work around. Blackboard Inc is working to fix this issue and it should be resolved shortly. As of 2:30pm this issue has been resolved.
In Progress1/29/2015
  
Some students are unable to access their course, if they're enrolled in a merged (combined) course.
There is no work around at this time. If you are experiencing this issue, please open a service request at https://techhelp.towson.edu/
In Progress2/9/2015
  
Blackboard Inc has confirmed a known issue where daily notification emails indicate unread discussion posts when there are none.
There is no work around at this time. This issue is slated to be resolved in the April 2015 release of Blackboard.
In Progress2/13/2015
  
Currently we are unable to process drop enrollments in Blackboard. Blackboard engineers are currently working to fix this issues. All Spring of 2015 drops will be updated once the issue is resolved.
As an instructor you can verify your class roster with your PeopleSoft roster. If a student should be dropped you can wait until the process is updated or you can create a Service Request at http://techhelp.towson.edu and we can process the drop for you. Thank you The Blackboard Team
In Progress4/13/2015
  
For some tests, the Item Analysis is not working. It produces an error when ran which cannot be bypassed.
There is no work around at this time. We are working with Bb Inc engineers to develop a schedule for applying the latest update to Blackboard, which resolves the issue.
In Progress6/18/2015
  
The Video Anywhere tool within Text Boxes is not currently functioning. Blackboard Inc engineers are working to resolve the issue.
To get around this issue, copy and paste the link to the YouTube video into the text box to share a linkable, not searchable video in Blackboard. The embed code can also be copied from YouTube and pasted in the HTML button screen in the text editor. Other video services can also be used such as Panopto.